Delivery of products within UK (stock items) will normally be made within 2-4 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
For your security, all deliveries must be signed for or they will not be left. Please remember to inspect the condition and quantity of your package/goods before signing for them. Claims for missing or damaged products will be rejected if they have been signed for “Received in GOOD CONDITION”. In the event that goods are returned to us because they were not signed for we will not be liable for any loss sustained by you and we will contact you to arrange payment by you of a further carriage charge before we are obliged to attempt to redeliver the items to you. As part of the service under our insurance terms we are not allowed to offload manually and we do not offer HI-AB facilities and please be aware that by confirming you understand the terms and conditions, you also understand that offloading must be carried out by the customer. You will get a final weight upon order, this will aid in you choosing the correct method of unloading. If we are unable to unload due to your insufficient offloading capacity we reserve the right to re-charge for delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note and it will be your responsibility to inform us by email to via our contact us page within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us by email via our contact us page within 7 days from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods within 7 days from delivery. by email via our contact us page.
We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date by email via our contact us page If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.
Products that are deemed faulty can be returned for replacement or credit. Faulty goods can be returned up to 7 working days following receipt of order, please inform us by email via our contact us page stating ‘faulty goods’ as the subject and including all order details within the correspondence
This does not affect any statutory rights that you may have.